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What You Agree To When You Open an Account

These terms set out exactly how your higgdomino account works — what we expect from you, what you can expect from us, and how we handle everything from DANA deposits to account closures.

Account eligibility appliesDANA, OVO, GoPay coveredIndonesia-eligible regions onlyOne account per personRules apply on all devices
higgdomino What You Agree To When You Open an Account
HOW WE ENFORCE THIS

How higgdomino Holds Itself to These Terms

We apply these terms consistently across all accounts — no exceptions based on wallet type, deposit size, or how long you have been with us. Players in Makassar go through the same account review process as anyone else on the platform. Every wallet transaction processed through DANA, OVO, or GoPay is logged against your account history, and that record is what we refer to when a terms question is raised.

Account Security

Your account is protected at login with OTP verification. Any session opened from an unrecognised device triggers an additional confirmation step before access is granted.

Transaction Records

Every DANA, OVO, and GoPay movement is stored against your account ID. If you dispute a transaction, we pull that log and review it against the terms governing that type of transfer.

Terms Change Process

We notify you of material changes via the email on your account before the revised terms take effect. You can request a copy of the previous version within 30 days of a change.

Account Closure Requests

You can request account closure at any time through the help centre. Pending wallet balances in DANA, OVO, or GoPay are settled before the account is deactivated.

TERMS CONTACT PATHS

Reach Us About These Terms

If any part of these terms is unclear — or if you believe an action taken on your account does not match what is written here — contact us directly. We will check the specific clause, review the account event, and respond with a clear answer. Do not let a terms question sit unresolved; our team handles these disputes with a documented response process.

Live Chat Open the chat widget from your account dashboard. A support agent will walk through the specific term or clause you are querying and confirm next steps.
Email Support Send a message to our support address with your account ID and the relevant section. We reply with a written record you can keep for reference.
Account Help Centre The help centre inside your account lists common terms questions with plain-language answers — useful if you want a quick read before escalating to an agent.

Common Questions About These Terms

These are the terms questions we get asked most often. If your question is not here, use live chat or email and reference the section you are asking about.

Yes. Every transaction processed through DANA, OVO, or GoPay falls under these terms. The wallet platform's own processing rules also apply on top of ours.

No. One account per person is a firm rule. Accounts linked to the same wallet ID, device, or personal details will be reviewed, and duplicates may be suspended under our account integrity terms.

We post the updated terms here and notify you via the email registered to your account. Continuing to use the account after the update date means you have accepted the new version.

Contact support via live chat or email with your account ID. We can provide a timestamped copy of the terms version that was in effect when your account was created.

Access depends on local law. Where local law does not permit it, these terms still govern any account held, but we do not extend active service to restricted regions.

Each account must be registered to an individual person with their own wallet — DANA, OVO, or GoPay. Shared devices are allowed but each person must use their own separate account credentials.
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Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.